
No jargon, no waffle, no flannel
We believe in being totally open and honest so you know exactly where you stand. We talk to you in plain English, with no hidden catches in the small print.
Straightforward solutions to all your money needs
Whether it's credit cards, savings and investments, loans, insurance or share dealing, we've made financial products easier to understand, set up and run.
Customer service, not lip service
Our service doesn't stop once you've bought a product. Regular statements keep you in touch with your money, plus you can call us seven days a week or keep track of your savings and investments over the internet, 24/7.
We only make money if you stay
The only way we make money is by keeping you happy, so you stay a customer. That means a commitment to keeping our products, prices and service among the best on the market.
We'll keep cutting through the red tape
Remember how it was in the old days? Before CAT standard ISAs, stakeholder pensions and flexible mortgages? Before index tracking, low charges and plain English? Before Virgin entered financial services?
So do we. That's why we're planning to keep up the pressure and keep changing the world of money to your liking.
No funny stuff, just money stuff
To read more about the impact we've had on financial services and the key milestones in the history of Virgin Money, check out 'Our story so far'.