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Questions and answers

Your premium and costs

Will my premiums stay the same each year?

Is there any ‘no claims’ discount with Virgin Pet Insurance?

Are there any discounts if I already have Virgin’s home, car or annual travel insurance?

What’s the excess on my pet insurance?

Cover and exclusions

What does Virgin Pet Insurance cover?

Am I insured if my pet goes missing?

Am I covered for problems my pet has suffered in the past?

Do you cover hereditary or congenital conditions?

Can I cover my pet if I take it on holiday with me?

What’s not covered?

Are there any age limits for Virgin Pet Insurance?

Do you insure any animals other than cats and dogs?

Can I insure more than one pet?

If I change my mind about Virgin Pet Insurance, can I cancel the cover?

Making a claim

What happens if I need to make a claim?

For ongoing treatment, do I need to wait until the treatment has finished before I can make a claim?

What if I need to make a claim when I’m on holiday?

Helplines

What’s the ‘Pet minder’ helpline?

How does the ‘Find a vet’ helpline work?

What can I call the ‘Pet legal’ helpline about?

What’s the ‘Pet bereavement counselling’ service?