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Welcome to Virgin Money - no funny stuff, just money stuff

Information for the visually impaired

If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Our web design team are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organization.

Customer feedback is important to us. If you discover a part of our website that has been difficult to use please let us know by emailing info@virginmoney.com

Braille, large font and audio material

We can provide information on all our products in most formats. Call us on 08456 10 20 20 for more information. Alternatively, send an email to info@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille)

Type Talk

Virgin Money welcome calls through the Type Talk service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance.

Getting in touch

If you would like to get touch by email our address is info@virginmoney.com and our postal address is Virgin Money, PO Box 9522, Chelmsford, CM99 2AB.

Finally, here's some useful telephone numbers: 

Contact numbers

New customers – information about Virgin Money products
ISAs, deposit accounts, unit trusts, PEP transfers –   08456 10 20 20
Pensions – 08456 10 20 40
Virgin Credit Card – 0800 096 9939
Virgin Personal Loan – 0800 068 5688
Virgin Life Insurance – 08456 10 10 08
Virgin Cancer Cover – 08456 10 10 07
Virgin Car Insurance – 0800 051 0588
Virgin Home Insurance – 0800 051 0595
Virgin Travel Insurance – 0800 051 7000
Virgin Pet Insurance – 0800 051 9004
Share Dealing – 08456 021 501
Existing customers – Virgin Money customer service numbers
Main customer service number 08456 10 20 30
Automated balance enquiry 0800 917 97 91
Virgin Credit Card – 
– track your application 0800 096 9919
– activate your card 0800 0150 307
– Members Shop 08456 10 2000
– card servicing 0800 015 0306
Virgin Personal Loan 0800 068 5688
Virgin Life Insurance – 08456 01 96 45
Virgin Cancer Cover – 08456 01 96 45
Virgin Car Insurance 0870 024 0723
Virgin Home Insurance 0870 024 1021
Virgin Travel Insurance 0870 024 0224
Virgin Pet Insurance 0870 024 0212
Share dealing 08456 021 501
Press office 01603 215 909