diff --git a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/role/FilePlanRoleServiceImpl.java b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/role/FilePlanRoleServiceImpl.java
index 259d5f6501..7fc5036ea7 100644
--- a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/role/FilePlanRoleServiceImpl.java
+++ b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/role/FilePlanRoleServiceImpl.java
@@ -23,6 +23,7 @@ import java.io.IOException;
 import java.io.InputStream;
 import java.io.InputStreamReader;
 import java.io.Serializable;
+import java.nio.charset.Charset;
 import java.util.ArrayList;
 import java.util.Arrays;
 import java.util.HashMap;
@@ -421,7 +422,7 @@ public class FilePlanRoleServiceImpl implements FilePlanRoleService,
         * there's no more data to read. Each line will appended to a StringBuilder
         * and returned as String.
         */
-        BufferedReader reader = new BufferedReader(new InputStreamReader(is));
+        BufferedReader reader = new BufferedReader(new InputStreamReader(is, Charset.forName("UTF-8")));
         StringBuilder sb = new StringBuilder();
 
         String line = null;
diff --git a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportGet.java b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportGet.java
index 5b5195b7e3..faa1bc5366 100644
--- a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportGet.java
+++ b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportGet.java
@@ -19,9 +19,11 @@
 package org.alfresco.module.org_alfresco_module_rm.script;
 
 import java.io.File;
-import java.io.FileWriter;
+import java.io.FileOutputStream;
 import java.io.IOException;
+import java.io.OutputStreamWriter;
 import java.io.Writer;
+import java.nio.charset.Charset;
 import java.util.Date;
 import java.util.List;
 
@@ -128,7 +130,7 @@ public class TransferReportGet extends BaseTransferWebScript
             }
 
             // create the writer
-            writer = new FileWriter(report);
+            writer = new OutputStreamWriter(new FileOutputStream(report), Charset.forName("UTF-8"));
 
             // use RMService to get disposition authority
             String dispositionAuthority = null;
diff --git a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportPost.java b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportPost.java
index 3e7bc3f559..f8106d698f 100644
--- a/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportPost.java
+++ b/rm-server/source/java/org/alfresco/module/org_alfresco_module_rm/script/TransferReportPost.java
@@ -19,10 +19,12 @@
 package org.alfresco.module.org_alfresco_module_rm.script;
 
 import java.io.File;
-import java.io.FileWriter;
+import java.io.FileOutputStream;
 import java.io.IOException;
+import java.io.OutputStreamWriter;
 import java.io.Serializable;
 import java.io.Writer;
+import java.nio.charset.Charset;
 import java.util.Date;
 import java.util.HashMap;
 import java.util.List;
@@ -236,7 +238,7 @@ public class TransferReportPost extends BaseTransferWebScript
             }
 
             // create the writer
-            writer = new FileWriter(report);
+            writer = new OutputStreamWriter(new FileOutputStream(report), Charset.forName("UTF-8"));
 
             // use RMService to get disposition authority
             String dispositionAuthority = null;