mirror of
https://github.com/Alfresco/alfresco-community-repo.git
synced 2025-08-07 17:49:17 +00:00
c10643a388
git-svn-id: https://svn.alfresco.com/repos/alfresco-enterprise/alfresco/BRANCHES/WCM-DEV2/root@3913 c4b6b30b-aa2e-2d43-bbcb-ca4b014f7261
482 lines
14 KiB
HTML
482 lines
14 KiB
HTML
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
|
|
<title>Alfresco Services</title>
|
|
<meta name="description" content="The Alfresco product consists of an enterprise-scale, standards-based repository, integration with most standard portals for managing and presenting content, easy-to-use portlets for standard content management and administration functions and interfaces for file-based tools to seamlessly integrate" lang="en" />
|
|
<meta name="keywords" content="alfresco, enterprise, content, management, standard, repository, collaboration, team, versioning, streaming, jsr-168, webdav, j2ee, portal" lang="en" />
|
|
<meta name="author" content="" />
|
|
<link href="/assets/css/screen.css" rel="stylesheet" type="text/css" media="screen" />
|
|
<link rel="alternate" type="application/rss+xml" title="RSS" href="http://www.nooked.com/news/feed/alfresco" />
|
|
<style type="text/css">
|
|
#main_content .headline {
|
|
font-size: 1.2em;
|
|
border-bottom: none;
|
|
margin-bottom: 0.25em;
|
|
}
|
|
#main_content .date {
|
|
color: #666666;
|
|
font-size: 0.9em;
|
|
margin-top: 0;
|
|
margin-bottom: 0.25em;
|
|
}
|
|
#main_content .abstract {
|
|
margin-top: 0;
|
|
}
|
|
.meta {
|
|
color: #666666;
|
|
font-size: 0.83em;
|
|
margin-top: 4em;
|
|
padding-top: 0.2em;
|
|
border-top: 1px solid #e0e0e0;
|
|
}
|
|
.frontpanel {
|
|
margin: 10px 0 0 0;
|
|
padding: 10px;
|
|
width: 740px;
|
|
background-color: #f1f1f1;
|
|
clear: both;
|
|
}
|
|
.frontpanel-icon {
|
|
padding: 0 3px;
|
|
margin: 0;
|
|
float: left;
|
|
}
|
|
.frontpanel-icon img {
|
|
padding: 0;
|
|
margin: 0;
|
|
border: none;
|
|
}
|
|
.frontpanel-icon ul {
|
|
margin-top: 10px;
|
|
}
|
|
.frontpanel-icon ul li {
|
|
list-style-type: square;
|
|
list-style-image: url(assets/images/frontpanel/bullet_b.gif);
|
|
font-size: 1.2em;
|
|
margin-bottom: 5px;
|
|
}
|
|
#tagline {
|
|
padding: 5px 1% 20px 1%;
|
|
margin: 0;
|
|
}
|
|
#tagline p {
|
|
font-size: 1.5em;
|
|
font-weight: 400;
|
|
color: #666666;
|
|
padding: 0;
|
|
margin: 0px;
|
|
}
|
|
.front_list {
|
|
font-size: 1.2em;
|
|
width: 238px;
|
|
float: left;
|
|
margin: 0 20px 20px 0;
|
|
border: 1px solid #cccccc;
|
|
padding-bottom: 1em;
|
|
}
|
|
.front_list h2 {
|
|
color: #333333;
|
|
font-size: 1.25em;
|
|
font-weight: 400;
|
|
margin-top: 0;
|
|
margin-bottom: 0;
|
|
padding: 5px 10px;
|
|
background-color: #f1f1f1;
|
|
}
|
|
.front_list h2 a, .front_list h2 a:visited, .front_list h2 a:active {
|
|
color: #333333;
|
|
text-decoration: none;
|
|
}
|
|
.front_list h3 {
|
|
font-size: 1em;
|
|
font-weight: 400;
|
|
margin-top: 1em;
|
|
margin-bottom: 0
|
|
}
|
|
.front_list p {
|
|
margin-bottom: 0;
|
|
}
|
|
.front_list p.date {
|
|
font-size: 0.9em;
|
|
margin-top: 0.25em;
|
|
}
|
|
.front_list h3, .front_list p {
|
|
padding: 0 10px;
|
|
}
|
|
.front_list ul {
|
|
padding-left: 0;
|
|
margin-top: 1em;
|
|
margin-left: 30px;
|
|
margin-bottom: 0;
|
|
}
|
|
.front_list ul.right {
|
|
padding-left: 0;
|
|
margin-left: 30px;
|
|
}
|
|
.front_list li {
|
|
list-style-type: square;
|
|
list-style-image: url(assets/images/icons/arrow_b.gif);
|
|
margin-bottom: 0.25em;
|
|
}
|
|
ul.front-links-top {
|
|
margin-top: 0;
|
|
margin-left: 0;
|
|
padding-left: 0;
|
|
list-style-type: none;
|
|
}
|
|
.front-links-top li {
|
|
display: inline;
|
|
float: left;
|
|
width: 32%;
|
|
margin-top: 1em;
|
|
text-align: center;
|
|
}
|
|
.front-links-top img {
|
|
border: 0;
|
|
margin-bottom: 5px;
|
|
}
|
|
.front-links-bot-left {
|
|
float: left; width: 46%; margin-top: 1em; padding-left: 10px;
|
|
}
|
|
.front-links-bot-right {
|
|
float: left; width: 46%; margin-top: 1em;
|
|
}
|
|
</style>
|
|
</head>
|
|
<body>
|
|
<div id="container">
|
|
<div id="masthead">
|
|
<!-- Search -->
|
|
<div id="top_links">
|
|
<ul>
|
|
<li><a href="/login/?returnpath=/services/">Sign In</a> |</li>
|
|
<li><a href="/accessibility/">Accessibility</a> |</li>
|
|
<li><a href="/sitemap/">Site Map</a> |</li>
|
|
<li><a href="/about/contact/">Contact Us</a> |</li>
|
|
<li><a href="/store/">Store</a> |</li>
|
|
<li><a href="/rss/?feed=all">RSS</a> <img src="/assets/images/icons/feedicon10.gif" alt="RSS" title="RSS" width="10" height="10" /></li>
|
|
</ul>
|
|
<form action="http://www.google.com/search" method="get"><br />
|
|
<input type="hidden" name="sitesearch" value="www.alfresco.com" />
|
|
<input type="hidden" name="ie" value="UTF-8" />
|
|
<input type="hidden" name="oe" value="UTF-8" />
|
|
<input class="searchbox" type="text" size="20" value="Search..." name="query" onfocus="if (this.value == 'Search...') this.value = ''; " onblur="if (this.value == '') this.value = 'Search...';" />
|
|
<input class="searchbutton" type="submit" name="" value="Go" />
|
|
</form>
|
|
</div>
|
|
<!-- End Search -->
|
|
</div>
|
|
<div id="topnav">
|
|
<ul id="nav">
|
|
<li id="home"><a href="/" accesskey=""><span>Home</span></a></li>
|
|
<li id="products"><a href="/products/" accesskey=""><span>Products</span></a></li>
|
|
<li id="products"><a href="/services/" accesskey="" class="selected"><span>Services</span></a></li>
|
|
<li id="products"><a href="/customers/" accesskey=""><span>Customers</span></a></li>
|
|
<li id="products"><a href="/partners/" accesskey=""><span>Partners</span></a></li>
|
|
<li id="products"><a href="/about/" accesskey=""><span>About Us</span></a></li>
|
|
<li id="developers"><a href="http://dev.alfresco.com/" accesskey="v" ><span>Developers</span></a></li>
|
|
<li id="blogs"><a href="http://blogs.alfresco.com/" accesskey="b" ><span>Blogs</span></a></li>
|
|
<li id="end"></li>
|
|
</ul>
|
|
</div>
|
|
<div id="outer">
|
|
<div id="inner">
|
|
<div id="sabout">
|
|
<p>
|
|
|
|
<a href="/services/support/">Support</a>
|
|
|
|
|
<a href="/services/training/">Training</a>
|
|
|
|
|
<a href="/services/consulting/">Consulting</a>
|
|
|
|
|
<a href="/services/solutions/">Solutions</a>
|
|
</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div id="content"></div>
|
|
|
|
<div id="main_content">
|
|
|
|
<!-- BEGIN MAIN CONTENT -->
|
|
|
|
<h1>Alfresco Customer Services Network</h1>
|
|
|
|
<p>Alfresco offers a full range of support offerings that can be tailored to
|
|
your specific needs. Alfresco sees open source support as more than answering
|
|
the phone. Alfresco believe a full support service encompasses offering:</p>
|
|
|
|
<ul>
|
|
<li>Stable Certified Product Stacks</li>
|
|
|
|
<li>Scalability Benchmark Certified Stacks</li>
|
|
<li>A Controlled Release Model</li>
|
|
<li>Maintenance and Updates</li>
|
|
<li>Bugs and Patch Support</li>
|
|
<li>Problem Resolution</li>
|
|
<li>Compatibility Advice</li>
|
|
<li>Migration Advice</li>
|
|
<li>Upgrade Support</li>
|
|
<li>Performance and Tuning Advice</li>
|
|
|
|
<li>Configuration Advice</li>
|
|
</ul>
|
|
|
|
<p>Using a customer portal to automate</p>
|
|
|
|
<ul>
|
|
<li>Technical Advice</li>
|
|
<li>Product Upgrade Notification and Distribution</li>
|
|
<li>Bug Tracking</li>
|
|
<li>Case Management</li>
|
|
</ul>
|
|
|
|
<p>Alfresco Customer Service is delivered to give the confidence and guarantee that only comes from the experts who built the product</p>
|
|
|
|
<p>Alfresco also believe that support should occur through the whole lifecycle of product usage from:</p>
|
|
|
|
<ul>
|
|
<li>Development through</li>
|
|
<li>Testing</li>
|
|
<li>Deployment and Production to</li>
|
|
<li>Backup and Recovery</li>
|
|
</ul>
|
|
|
|
<h2>Alfresco Development Services Network</h2>
|
|
|
|
<p>This is aimed at the developer and offers for the server framework:</p>
|
|
|
|
<ul>
|
|
<li>API Support – Java, PHP, Ruby, .NET</li>
|
|
<li>Rule and Action Configuration</li>
|
|
<li>Rule and Action Customization</li>
|
|
</ul>
|
|
|
|
<p>And for the client framework:</p>
|
|
|
|
<ul>
|
|
<li>Space Template Management</li>
|
|
<li>Presentation Template/Dashboard Development</li>
|
|
<li>Client Framework Customization</li>
|
|
<li>Skinning</li>
|
|
</ul>
|
|
|
|
<p>This is not included in the Alfresco Production Services Network.</p>
|
|
|
|
<h2>Alfresco Production Services Network</h2>
|
|
|
|
<p>This is designed to deliver a stable, scalable production system with problem resolution and offers:</p>
|
|
|
|
<ul>
|
|
<li>Stable Certified Product Stacks</li>
|
|
<li>Scalability Benchmark Certified Stacks</li>
|
|
<li>A Controlled Release Model</li>
|
|
<li>Maintenance and Updates</li>
|
|
<li>Bugs and Patch Support</li>
|
|
|
|
<li>Problem Resolution</li>
|
|
<li>Compatibility Advice</li>
|
|
<li>Migration Advice</li>
|
|
<li>Upgrade Support</li>
|
|
<li>Performance and Tuning Advice</li>
|
|
<li>Configuration Advice</li>
|
|
</ul>
|
|
|
|
<p>This does not include the Alfresco Developer Services Network or Alfresco Backup and Recovery Services Network.</p>
|
|
|
|
<h2>Alfresco Backup and Recovery Services Network</h2>
|
|
|
|
<p>This is designed to proactively manage for backup and recovery and offer emergency help. If offers:</p>
|
|
|
|
<ul>
|
|
<li>Backup Configuration Advice</li>
|
|
<li>Recovery Advice</li>
|
|
<li>Best Practice</li>
|
|
<li>Emergency Help to Advise on the Most Rapid Road to Recovery when Necessary</li>
|
|
</ul>
|
|
<p class="meta">Last updated: Tuesday, September 12, 2006</p>
|
|
|
|
<!-- END MAIN CONTENT -->
|
|
|
|
</div>
|
|
|
|
<div id="right_content">
|
|
|
|
<!-- BEGIN RIGHT CONTENT -->
|
|
|
|
<div class="box_blue">
|
|
|
|
<h2>Features</h2>
|
|
|
|
<h3>Operating System</h3>
|
|
<ul>
|
|
<li>Linux</li>
|
|
<li>MacOS</li>
|
|
|
|
<li>UNIX</li>
|
|
<li>Microsoft Windows</li>
|
|
</ul>
|
|
|
|
<h3>Database</h3>
|
|
<ul>
|
|
<li>Any database supported by Hibernate, including:</li>
|
|
<li>MySQL</li>
|
|
<li>Oracle</li>
|
|
<li>Microsoft SQL Server</li>
|
|
|
|
</ul>
|
|
|
|
<h3>Application Server</h3>
|
|
<ul>
|
|
<li>JBoss Application Server</li>
|
|
<li>Apache Tomcat</li>
|
|
<li>J2SE 5.0 (JRE 5.0)</li>
|
|
</ul>
|
|
|
|
<h3>Browser</h3>
|
|
<ul>
|
|
<li>Mozilla Firefox</li>
|
|
|
|
<li>Microsoft Internet Explorer</li>
|
|
</ul>
|
|
|
|
<h3>Portal</h3>
|
|
<ul>
|
|
<li>JBoss Portal</li>
|
|
<li>JSR-168</li>
|
|
</ul>
|
|
|
|
<h3>Languages</h3>
|
|
<ul>
|
|
<li>Wide variety including:</li>
|
|
|
|
<li>Chinese</li>
|
|
<li>Dutch</li>
|
|
<li>English</li>
|
|
<li>French</li>
|
|
<li>German</li>
|
|
<li>Italian</li>
|
|
<li>Russian</li>
|
|
<li>Spanish</li>
|
|
</ul>
|
|
|
|
<h3>Technologies Used</h3>
|
|
<ul>
|
|
<li>Java </li>
|
|
<li>Spring Aspect-Oriented Framework</li>
|
|
<li>ACEGI – Aspect-Oriented Security Framework</li>
|
|
<li>MyFaces JSF Implementation</li>
|
|
<li>Hibernate ORM Persistence</li>
|
|
<li>Lucene Text Search Engine</li>
|
|
|
|
<li>JLAN</li>
|
|
<li>JBoss Application Server </li>
|
|
<li>JBoss Portal </li>
|
|
<li>POI File Format Conversion</li>
|
|
<li>PDFBox – PDF Conversion</li>
|
|
<li>OpenOffice</li>
|
|
<li>MySQL</li>
|
|
</ul>
|
|
|
|
<h3>Supported Interfaces</h3>
|
|
<ul>
|
|
<li>CIFS/SMB Microsoft File Share Protocol</li>
|
|
<li>JSR-168 Portlet Specification</li>
|
|
<li>JSR-127 Java Server Faces</li>
|
|
<li>FTP</li>
|
|
<li>WebDAV</li>
|
|
<li>Web Services</li>
|
|
</ul>
|
|
|
|
<h3>Services – Certified and Supported</h3>
|
|
<ul>
|
|
<li>Support </li>
|
|
<li>Maintenance, Updates and Patch support</li>
|
|
<li>Customer Support – Problem Resolution, Compatibility and Migration Advice</li>
|
|
<li>Customer Portal – Information, Bug Tracking and Case Tracking</li>
|
|
|
|
<li>Performance Tuning Advice</li>
|
|
<li>Indemnity and Warranty</li>
|
|
<li>The Confidence and Guarantee that only comes from the Experts who built the
|
|
Product</li>
|
|
</ul>
|
|
|
|
</div>
|
|
|
|
<!-- END RIGHT CONTENT -->
|
|
|
|
</div>
|
|
|
|
|
|
<div id="clear"></div>
|
|
</div>
|
|
<!--All Three End -->
|
|
<!-- Footer -->
|
|
<div id="footer">
|
|
<div id="site">
|
|
<div id="footer-logos">
|
|
<a href="http://www.mysql.com/"><img src="/assets/images/footer/mysql.gif" alt="MySQL" title="MySQL" border="0" /></a>
|
|
<a href="http://www.jboss.org"><img src="/assets/images/footer/jboss.gif" alt="JBoss Certified Partner" title="JBoss Certified Partner" border="0" width="74" height="34" /></a>
|
|
<a href="http://www.springframework.org/"><img src="/assets/images/footer/spring.gif" alt="Spring Framework" title="Spring Framework" border="0" width="67" height="34" /></a>
|
|
<a href="http://www.hibernate.org/"><img src="/assets/images/footer/hibernate.gif" alt="Hibernate" title="Hibernate" border="0" width="111" height="34" /></a>
|
|
<a href="http://tomcat.apache.org"><img src="/assets/images/footer/tomcat.gif" alt="Tomcat" title="Tomcat" border="0" width="44" height="34" /></a>
|
|
<a href="http://lucene.apache.org/"><img src="/assets/images/footer/lucene.gif" alt="Lucene" title="Lucene" border="0" width="143" height="34" /></a>
|
|
<a href="http://myfaces.apache.org/"><img src="/assets/images/footer/myfaces.gif" alt="My Faces" title="My Faces" border="0" width="37" height="34" /></a></div>
|
|
<div id="footer-links">
|
|
<p>
|
|
<a href="/">Home</a> |
|
|
<a href="/legal/">Legal</a> |
|
|
<a href="/privacy/">Privacy</a> |
|
|
<a href="/accessibility/">Accessibility</a> |
|
|
<a href="/sitemap/">Site Map</a> |
|
|
<a href="/rss/?feed=all">RSS</a>
|
|
<img src="/assets/images/icons/feedicon12.gif" alt="RSS" title="RSS" width="12" height="12" />
|
|
</p>
|
|
<p>
|
|
<a href="/about/">Open Source ECMS</a> |
|
|
<a href="/products/">CMS Products</a> |
|
|
<a href="/services/support/">Management Services</a> |
|
|
<a href="/resources/">EMS Resources</a>
|
|
</p>
|
|
<p>© 2005-2006 Alfresco Software, Inc., All Rights Reserved</p>
|
|
<p><img src="/assets/images/footer/powered_by_alfresco.gif" alt="Powered by Alfresco" width="88" height="32" /></p>
|
|
</div>
|
|
</div>
|
|
<div style="clear:both; padding-bottom: 10px;"></div>
|
|
</div>
|
|
<div style="clear:both; padding-bottom: 20px;"></div>
|
|
<!-- End Footer -->
|
|
<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
|
|
</script>
|
|
<script type="text/javascript">
|
|
_uacct = "UA-70509-2";
|
|
urchinTracker();
|
|
</script>
|
|
<!-- START OF VERTICAL LEAP TRACKING -->
|
|
<script type="text/javascript" language="JavaScript">
|
|
<!--
|
|
var VLCampaignId = "1417";
|
|
//-->
|
|
</script>
|
|
<script type="text/javascript" language="JavaScript"
|
|
src="http://roi.vertical-leap.co.uk/scripts/tracker.js"></script>
|
|
<!-- END OF VERTICAL LEAP TRACKING -->
|
|
</body>
|
|
</html>
|