diff --git a/lib/process-services-cloud/src/lib/process/start-process/components/start-process-cloud.component.ts b/lib/process-services-cloud/src/lib/process/start-process/components/start-process-cloud.component.ts
index 1b9cfe23b0..7e5fe16dfe 100755
--- a/lib/process-services-cloud/src/lib/process/start-process/components/start-process-cloud.component.ts
+++ b/lib/process-services-cloud/src/lib/process/start-process/components/start-process-cloud.component.ts
@@ -458,7 +458,7 @@ export class StartProcessCloudComponent implements OnChanges, OnInit {
             },
             error: (err) => {
                 this.errorMessageId = 'ADF_CLOUD_PROCESS_LIST.ADF_CLOUD_START_PROCESS.ERROR.START';
-                this.unifyErrorResponse(err);
+                this.unifyErrorResponse(err?.response?.body);
                 this.error.emit(err);
                 this.isProcessStarting = false;
             }
@@ -486,9 +486,15 @@ export class StartProcessCloudComponent implements OnChanges, OnInit {
 
     private unifyErrorResponse(err: any) {
         if (!err?.response?.body?.entry && err?.response?.body?.message) {
-            err.response.body = {
-                entry: JSON.parse(err.response.body.message)
-            };
+            try {
+                const parsedMessage = JSON.parse(err.response.body.message);
+                err.response.body.entry = parsedMessage;
+            } catch (jsonError) {
+                // If message is not valid JSON, use it as a string
+                err.response.body.entry = {
+                    message: err.response.body.message
+                };
+            }
         }
     }